Client: Urtica
Case study
Implementation of a B2B system for the largest drug distributor in the country.
Live data integration for better control.
Range
Implementation of a dedicated B2B system, pre-implementation analysis, UX/UI design, design management, back-end development, front-end development, IT setup and maintenance
Urtica is a leader on the Polish pharmaceutical market, specializing in the distribution of drugs for inpatient treatment.
Urtica has been operating in the market for over 30 years, supplying medicines to hospitals, pharmacies, and other healthcare providers. The company provides comprehensive drug distribution and warehousing services in the Polish market. Urtica is part of the Pelion SA capital group, offering excellent market knowledge and high-quality logistics services.
To improve customer communication, Urtica, with our help, implemented an integrated B2B system for order, complaint, and administration management, offering access to real-time data and intuitive tools for filing complaints and tracking order status.
Scope and stages of cooperation
01
Pre-implementation analysis
Thorough understanding of the needs for three modules for the new B2B system: administration, orders (logistics), and complaints.
02
Low-level mockups
Refining preliminary, functional designs demonstrating the operation of the B2B system.
03
High-level mockups
Work on detailed graphic designs consistent with Urtica's visual identification.
04
Module implementation
Administration module, orders (logistics) and finally complaints module.
05
Production implementation
First implementation of the B2B system in hospital pharmacies to collect feedback, followed by an information campaign and registration of target users.
Project goals
Logistics communication
Urtica customers (wholesalers, pharmacies, clinics) can track the status of their orders by having access to documents such as invoices, product information, shipment status, and data on transport temperature.
Claims
Enabling customers to submit and track complaints directly within the system, reducing manual work and improving communication around complaints.
Administration module
Manage adverse event reports, portal users, and other administrative settings that streamline processes.
Technologies and solutions
Real-time data integration
The system retrieves live orders via API from Urtica ERP, ensuring always up-to-date data. Customers can check their order status and details at any time.
Intuitive complaint interface
A simple, multi-step complaint form that allows you to track the process and communicate with Urtica.
User registration and management
Enabling easy registration and management of user accounts, supported by information campaigns.
Results and further development
Following production implementation and B2B system testing, Urtica rolled out the system to a broader client base. The project continues to evolve, adapting the registration and communication processes, while Cognize ensures the development and maintenance of existing and new functionalities.
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