Client: Urtica
scope of work: back-end development, front-end development, coordination / design management, UX/UI design, setup and operation of IT infrastructure
Case study: Implementation of a B2B system for the country's largest drug distributor.
Live data integration for better control.
Urtica is a leader in the Polish pharmaceutical market, specializing in the distribution of drugs for inpatient treatment.
It has been in business for more than 30 years, supplying medicines to hospitals, pharmacies and other medical entities. The company provides comprehensive drug distribution and warehousing services to the Polish market. Urtica is part of the Pelion S.A. capital group, offering excellent market knowledge and high-quality logistics services.
To improve communication with its customers, Urtica implemented with our help an integrated B2B system for order management, claims and administration, offering real-time access to up-to-date data and intuitive tools for filing claims and tracking order statuses.
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Scope and stages of cooperation
Pre-implementation analysis: a thorough understanding of the needs for three modules for the new B2B system: administration, procurement (logistics) and claims.
Low-level mock-ups: refinement of preliminary, functional designs showing how the B2B system works.
High-level mockups: work on detailed graphic designs in line with Urtica's corporate identity.
Implementation of the modules: administrative module, orders (logistics) and finally the claims module.
Production deployment: first implementation of the B2B system in hospital pharmacies to collect feedback, followed by an information campaign and registration of target users.
Project objectives
Logistics communication:
Urtica's customers (wholesalers, pharmacies, clinics) can track the status of their orders by having access to documents such as invoices, product information, shipment status, and shipping temperature data.
Complaints:
Enable customers to submit and track claims directly in the system, reducing manual work and improving claims communication.
Administration module:
Manage adverse action reports, portal users and other administrative settings that streamline processes.
Technologies and solutions
Real-time data integration
The system downloads live orders via API from Urtica's ERP, ensuring that data is always up-to-date.
Customers can check the status of their orders and details at any time.
Intuitive claims interface
A simple, multi-step claim form to track the process and communicate with Urtica.
User registration and management
Enabling easy registration and management of user accounts, supported by awareness campaigns.
Results and further development
After production implementation and testing of the B2B system, Urtica has introduced the system to a wider range of customers. The project continues to evolve, adapting the registration and communication process, with Cognize providing development and maintenance of current and new functionality.
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