You may hear the offer as early as the second phone call. Nevertheless, practice has taught us that in some cases it is necessary to prepare a pre-implementation analysis to present an offer. The time for its execution is about 6 weeks.

To start, you get a B2B/B2C e-commerce system, for which you can schedule a demonstration by clicking here. As part of the implementation, we help you adapt your existing systems and the links between them (e.g. ERP, marketing automation, PIM, etc.) to the new system.

A basic version can be created in as little as 4 weeks. If the project has complex requirements, it may require a workshop with the client or a detailed pre-implementation analysis (about 6 weeks). In such a case, the process needed for implementation may extend significantly.

The warranty is included in the price, for the first period after implementation. From a certain point on, the warranty is optional, billed on a subscription basis, and covers all elements of the system that have not been modified for your individual needs.

Magento Upgrade depends on the type of upgrade. Magento versions have a model form: 2.4.6.-p1, where:

2 - number indicating MAJOR change

4 - number indicating the change of MINOR

6 - number specifying the PATCH change

p1 - number indicating SECURITY change

MAJOR change is a version that appears once every 10 years. If there is an update here, we are talking about a different Magento. Only 2 versions have been created so far (over the 15-18 years of the system's existence).

MINOR changes occur every 2-4 years or so.

PATCH changes are about twice a year.

SECURITY changes occur 2-4 times a year.

General pricing for Magento upgrade (for version without additional modules):

MAJOR Upgrade - brand new online store requiring changes to the entire system. Means individual pricing.

MINOR Upgrade - 20h BackEnd + 10h FrontEnd + 10h Tests.

Upgrade PATCH - 10h BackEnd + 4h FrontEnd + 10h Tests

Upgrade SECURITY - 10h BackEnd + 4h FrontEnd + 4h Tests

The above quotes are only possible if the client is updating the store on a regular basis and the update is only by 1 specific version. Updating by more versions than 1 version requires an individual quote.

It may happen that the client has a large number of third-party modules implemented in his store. Then we price such an update individually, because the modules may not be compatible and there will be a need to update them.

There are no restrictions related to the choice of contractor - the license, which is paid by the customer, allows it. In addition, our system has appropriate documentation and is created using popular technologies, so there is no risk of so-called "Vendor Lock":

We transfer copyrights only in the case of dedicated functionality. In any other case, the transfer of rights does not apply, while the license entitles you, among other things, to develop the system yourself.

We transfer copyrights to your company when developing dedicated solutions.

The valorization is due to three aspects:

First - it is to compensate for inflation, and this element is a component of valorization, which has its origin in market data.

Second - rates in the IT market are rising, meaning a person with similar competencies earns more and more each year. This also contributes to the annual valorization of rates.

Third - it is advantageous for our clients to maintain a permanent team - to have the same specialists who created the service develop it. They know it best, so they need less time for each task - maintenance or development. They also don't need extra time to implement the project. These specialists receive raises every year in our team, so the valorization of rates is a reflection of these raises. If it weren't for the valorization of these rates, we would be handing over the project internally every year to specialists a year less experienced.

Our additional activities come down to support:

• In strategy creation,

• branding,

• process optimization,

• Optimization of systems architecture,

• infrastructure maintenance,

• UX and interface design,

• Creating a competence matrix of e-commercial and peri-e-commercial teams,

• audits.

We do not implement:

• SEO activities,

• operational marketing activities.

Nevertheless, we support in the evaluation of the agency to be responsible for these areas, if necessary.

Fixed Price settlement is a settlement in a specific amount, scope and time. These are tasks that are additionally covered. Due to the fact that we define rigidly their price - we must also define rigidly their scope. This gives rise to two consequences.

First - any changes in scope mean re-estimating and changing the settlement amount or having to pay additional costs for such changes.

Second - at the time of bidding such a task, we need to know the exact scope of the task, and this is impossible for many tasks. An example of not answering all the questions about the course of a task is the implementation of functionalities concerning integration with external systems, using external modules, where we do not know what surprises we will encounter. One of the solutions we use in such cases is the implementation of a larger or smaller analysis prior to the execution of the task, which helps answer possible questions and thus enables us to offer the task in the Fixed Price model.

Time and Material settlements are tasks in which we account for time worked. Of course, we use estimation prior to the execution of such a task. Nevertheless, we do not know the exact scope of the task in such cases. This is due to objective, external factors such as the need for integration with external systems, using external modules in which we do not know what surprises we will encounter, or concerning functionalities whose logic we have yet to work out with the client.

Bug fixing in detail is regulated by the contract. In simple terms, we can say that bug reports are divided into two groups:

The first - subject to warranty. These tasks are carried out free of charge.

The second - not subject to warranty. The source of these tasks is Time and Material or Fixed Price tasks, where the warranty has lapsed. However, we emphasize that any of our customers can extend the system warranty without time limitation for the fee indicated in the Contract.

The intention is to give our customers a license unlimited in time and scope to develop the system themselves. However, for legal reasons (we recommend consulting with lawyers in this regard), we cannot specify the license as "unlimited" in the Agreement, so we used the distant term of 20 years.

By default, we host the system on our (or the customer's) servers at OVH, usually using Advanced-2 (https://www.ovhcloud.com/pl/bare-metal/advance/adv-2/). If you have your own machines with comparable technological parameters, we can also place the system on your servers.

We create local copies of the database twice daily, and once a day we perform a full backup of the entire system. The backups are encrypted and stored on Dropbox, where they are available for at least a year.